Privacy Policy

1. Information We Collect

Swift Fix collects only the information necessary to operate the marketplace:

• Account information (name, email, phone number)
• Location data (GPS coordinates when using the app to request or perform services)
• Photos and videos (job documentation, profile photos, verification documents)
• Messages (in-app chat between customers, technicians, and support)
• Device information (device model, OS version, app version)
• Usage data (screens viewed, features used, timestamps)

2. Payment Data

When payment processing is active, it is handled by our PCI-DSS compliant payment provider. Swift Fix does not store credit card numbers: we never keep your full card number, CVV, or bank account details on our servers. We only retain the last four digits and the transaction metadata required for dispute resolution and tax reporting.

3. Location Data

Your approximate location (city and ZIP code) is used to match you with nearby technicians. Technicians receive your street address only after you confirm a booking. While a technician is on the way to a job or working on it, their live location is shared with that job's customer so the map can show them arriving; it stops when the job ends or the job screen is closed. We do not track anyone in the background and do not share location with third parties for advertising.

4. In-App Communications

Messages and photos sent through Swift Fix's encrypted chat are stored securely and accessible only to the participants of that conversation and our support team for dispute resolution. We do not read or analyze private messages for advertising purposes.

5. Photo Evidence & Complaints

When you attach photos to a support complaint, those images are stored securely and shared only with the Swift Fix review team. They are used exclusively to resolve disputes and improve service quality. Photos are retained for 90 days after case resolution and then permanently deleted.

6. Data Sharing

We do not sell your personal data to advertisers or data brokers. We share limited information with the service providers who help operate the platform, under data processing agreements:
• Firebase (Google) — authentication, database, cloud storage, analytics
• Google Maps — location and mapping services
• Stripe (when enabled) — payment processing
Technicians see only the information needed to complete your booked job.

7. Data Security

We implement industry-standard security measures including encrypted connections (TLS), server-side security rules, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide services. Verification documents are retained for the duration of the technician's active status plus 12 months. You may request deletion of your account and associated data at any time through the app or by contacting support@swiftfixapp.com.

9. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:
• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Not be discriminated against for exercising your privacy rights
To exercise these rights, contact us at support@swiftfixapp.com.

10. Children's Privacy (COPPA)

Swift Fix is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email and in-app notice at least 14 days before they take effect. The "Last updated" date at the top of this page always reflects the current version.